The Online Dermatology Clinic


FAQs

Our Medical Service:

What is the advantage of your medical service?

Direct Dermatology provides a convenient and affordable medical service that is designed to allow you to take control of the health of your skin. We will provide a diagnosis and treatment recommendations (including prescription medications if indicated) for your skin problem from a US board-certified dermatologist. This is all done without the hassle of getting a referral, waiting several weeks or longer for an appointment, or having to travel to your doctor's office. We are available for consultation 24/7 and we guarantee a report within 2 business days.

When should I use your service?

  • Anytime you have a non-emergent skin problem and want to get an immediate diagnosis and treatment plan from a qualified dermatologist
  • When you'd like a medical skin issue explained to you
  • When you need a second opinion regarding your skin problem
  • When the wait time to see your dermatologist is too long
  • When you can't make it to the doctor's office due to weather or a remote location
  • If you have young children and you're unable to go to the dermatologist's office
  • When you're on vacation, at your office, on a business trip, or away from home
  • As a higher-quality, lower-cost alternative to urgent care centers


Quality of Care:

doctor nurse in officeWho are the doctors performing the consultation?

All our dermatologists have been trained at some of the best medical schools in this country. They are all US board certified dermatologists who live in the US, trained in the US, and are licensed in the state that you reside. Each doctor's bio is under the Meet Our Doctors link on the homepage. We do NOT employ doctors who reside and practice in locations outside of the United States.


Are photographs sufficient for a dermatologist to make an accurate diagnosis and treatment recommendation?

In the majority of cases, good quality photographs of your skin condition are sufficient for making an accurate diagnosis and treatment recommendation. If our dermatologist feels that the photographs are insufficient, then he/she may request additional photographs or recommend that you see a dermatologist face-to-face in your area for further care. Note that you will not receive a refund even if the dermatologist recommends that you follow up with a dermatologist face-to-face.

How long does it take to get a response from the Direct Dermatology dermatologist?

You will receive a report from a Direct Dermatology dermatologist within 2 business days. We will notify you by e-mail that your report is ready for viewing on your secure online account.

What if I need a biopsy or a procedure for my skin condition?

If a biopsy or any other type of procedure is recommend for your condition, we will assist you in getting a high priority appointment with a dermatologist in your area.

Will I receive a prescription?

We do not guarantee a prescription. The individual dermatologist decides on the recommended treatment. If the dermatologist recommends a prescription medication, it will be called or electronically faxed into your selected local pharmacy. Our dermatologists adhere to state regulations regarding prescribing medications.

Will I be able to ask any follow up questions to my dermatologist once I receive a consultation?

Yes, our goal is to use technology to remove the traditional barriers that prevent patients from being able to directly communicate with their physicians. We provide a secure online messaging system that will allow you to ask any follow up questions to your dermatologist after the consultation has taken place. If you have a question about any of the recommendations or medicines we prescribe, please contact us - we want to hear from you! Our service is designed to allow our dermatologists to spend 100% of their efforts on patient care and they are committed to keeping an open dialogue with you.



Privacy and Confidentiality:

Is my health information kept private?

Yes. Direct Dermatology considers the privacy of your health information to be one of the most important elements in our relationship with you. We understand that your health information is very personal, and value your trust in sharing this confidential information with us. Our responsibility to maintain the confidentiality of your health information is one that we take very seriously. Please see our Privacy Policy for more details.

Are my photographs kept private?

Yes. Direct Dermatology stores your photographs for your medical record in an encrypted form that meets the standards defined by HIPAA, on secure computer servers in controlled facilities. We use a variety of security technologies and procedures to help protect your personal information including your photographs from unauthorized access, use, and disclosure. No data is transferred to anyone unless you have requested it. Please see our Privacy Policy for more details.